Job Description

DirectHire

Hire Dynamics is currently assisting a local client in their search to fill a Senior Training Manager job in Nashville, TN. This is a direct hire opportunity. As a Senior Training Manager, you will be responsible for managing calls from potential customers and providing information regarding a variety of products and services. Apply Now if you meet the qualifications listed below!

 

Responsibilities for the Senior Training Manager job include:

 

  • Managing a team that delivers continuing education classes to existing call
    center staff for new products, services, customer service skills and market
    launches.

  • Monitoring the performance of call center employees and motivating agents in the task of
    achieving high performance.

  • Managing the calls attended by the trainees and other employees for the purpose of
    quality assurance after training.

  • Identifying the service problems and recommending solutions to seniors whenever
    required.

  • Keeping updated about the changing trends in the world of operations in call
    centers.

  • Communicating with various departments within the organization, including resource planning, human resources, quality and the help desk.

  • Developing multiple training plans based on operational needs and updating training programs to meet those needs.

  • Designing call center training manuals by identifying and describing information needs, obtaining feedback from management, and editing final copy.

  • Responsible for the quality of training delivery, classroom administration, and instructor training, effectiveness.

 

Qualifications:

 

  • A minimum of 4 years’ experience leading and managing training teams. Preferably in a call center environment.

  • Ability to use a variety of learning management software (LMS)

  • Ability to accept varied schedules as needed.

 

 

This opportunity has a pay range of $80-100K depending on experience.

 

Click on Apply Now to be considered for this Senior Training Manager job in Nashville, TN or you can visit our website www.hiredynamics.com to search for other opportunities that are currently available.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online