Hire Dynamics is currently assisting a local client in their search to fill a Onboarding Admin job in Nashville, TN. This is a contract opportunity. As a Onboarding Admin you will be responsible for a high call volume, and customer support. Apply Now if you meet the qualifications listed below!
Responsibilities for this Onboarding Admin job include:
Troubleshoot questions from field HR Representatives and partnering HROC Service Groups regarding Onboarding, Background Checks, Adjudications, Pre-Adverse Processing, Rescinded Offers, Start Date Changes, Candidate Confirmations and Candidate Retriggers.
Provide immediate, timely, efficient support to HROC Management, Talent Acquisition COE, HRIS, HR Business Partners, Hiring Managers, Employee Relations COE, PreCheck and other HROC Service Groups.
Support enterprise-wide candidate confirmations by reviewing job description requirements and background checks to facilitate confirmation and determine hire action type with appropriate reason code.
Facilitate ‘second-day’ entry of licensure and education, as well as upload background checks, adjudications and drug screens appropriately for all hired employees.
Serve as a liaison between internal customers and vendors (IE: PreCheck, License Manager Pro, etc.)
Review employees’ current position within Onboarding to complete/update start date for all new hires, rehires and transfers appropriately per HRBP/Manager/Recruiter request.
Provide excellent customer service. Respond to both phone and online inquiries from employees and managers at all levels and resolve questions/issues by accessing information in multiple systems on the computer. Route/refer calls for advanced support and follow up as required.
Perform background check results and adjudication processing in accordance with associated policy, standards, desktop procedures and adjudication matrix.
Facilitate BG Results, Adjudication, PreAdverse, Drug Screen Results, Rescind Offer, PSG, Start Date Change and Candidate Retrigger Processing in accordance with established desktop procedures, training, matrix guidance and company policy.
Manage workload efficiently to fulfill commitments in a timely manner
Perform required tasks in accordance with established service level agreements (SLAs).
Uphold and emulate company values as outlined in the Code of Conduct and Staff Expectations Document by exercising with exceptional professional etiquette, integrity, honesty, respect, and customer focus.
Exceed established productivity and error rate metrics as outlined, trained and published by Management.
Prior knowledge of HR concepts and terminology
Able to manage multiple priorities, think tactically and strategically, demonstrate objectivity, be results-oriented, and show initiative and creativity
Strong customer service orientation
Strong computer skills and technical capabilities, including but not limited to, Microsoft Office and Lawson HRMS
Must be flexible, work well under pressure, and have the ability to readily adapt to change
Click on Apply Now to be considered for this Onboarding Admin job in Nashville, TN or you can visit our website www.hiredynamics.com to search for other opportunities that are currently available.