Job Description

Temp

Hire Dynamics is currently assisting a local client in their search to fill experienced Customer Service Representatives in downtown Atlanta, GA.

This is a contract to hire opportunity.

As Customer Service Representative, you will be responsible for customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services. Apply Now if you meet the qualifications listed below!

 

Responsibilities for this Customer Service Representatives job include:

 

  • Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services.

  • Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken.

  • Follow standard operating procedures to ensure consistency and accuracy.

  • Address customers inquiries and resolve problems to ensure that appropriate changes are made.

  • Refer unresolved customer grievances to designated departments for further investigation.

  • Communicate with supervisor regarding any potential needs or concerns.

  • Perform data entry accurately.

 

Qualifications:

 

  • High School Diploma with 0-1 years of experience.

  • May have additional training or education in the area of specialization.

  • Handles customer service inquiries and problems via the telephone, recording consistent problem areas.

  • May respond to email inquiries.

  • Customer service is the primary function.

  • Calls are basis and routine.

  • Uses computerized system for tracking, information gathering, and/or troubleshooting.

  • May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

  • Work on assignments that are routine in nature, with responsibilities easily learned on the job.

  • Communicates routine information in a clear and accurate way with internal and external contacts.

 

Click on Apply Now to be considered for this Customer Service Representatives in downtown Atlanta, GA or you can visit our website www.hiredynamics.com to search for other opportunities that are currently available.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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