Job Description

ContractToHIre

SUMMARY:The customer service representative will be required to provide exceptional service while working in a fast paced and professional environment. A successful candidate will be able to provide a consistent level of superior support across three channels (phone/email/chat) while remaining knowledgeable of Client’s products and promotion campaigns, remain up to date and current on all new processes, procedures and tools.

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:To perform this job successfully, an individual must be able to perform each essential duty satisfactory.

  • Provide excellent customer service while taking 100-120 calls per day (approx.. 15 customers/hour)

  • Excellent communications and listening skills

  • Handle high volume of inbound transactions across multiple channels with a high acumen towards product, process and support

  • Ability to handle a variety of customer calls, including irate customers

  • Proactively educate customers on products and current promotions

  • Identify customer needs and concerns while offering award winning solutions in order to create satisfied and repeat customers

  • Possess strong soft skills, multitasking and ability to problem solve are essential in this role

 

REQUIRED QUALIFICATIONS:

  • Must have a minimum of 1 year of call center experience

  • Minimum of 1 ½ years of steady work history

  • Superior verbal and written communication skills

  • Must have excellent listening and questioning skills

  • Strong keyboarding skills PC navigational skills (windows environment)

  • Excellent decision making skills with outstanding attention to details

  • Ability to type 30 wpm

  • Ability to work effectively in a team environment and individually, supporting coworkers and management

  • Must possess excellent interpersonal skills while building rapport with customers, coworkers and management

  • Willing to work overtime during peak seasons

  • Must have High School Diploma or GED

  • Must be willing to consent to a criminal background check and drug screen

  • Must be authorized to work in the U.S.

 

 

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Application Instructions

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