Customer Service Representative
SUMMARY:The customer service representative will be required to provide exceptional service while working in a fast paced and professional environment. A successful candidate will be able to provide a consistent level of superior support across three channels (phone/email/chat) while remaining knowledgeable of Client’s products and promotion campaigns, remain up to date and current on all new processes, procedures and tools.
REASONABLE ACCOMMODATIONS STATEMENT:
To accomplish the job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential function of the position.
ESSENTIAL DUTIES AND RESPONSIBILITIES:To perform this job successfully, an individual must be able to perform each essential duty satisfactory.
Provide excellent customer service while taking 100-120 calls per day (approx.. 15 customers/hour)
Excellent communications and listening skills
Handle high volume of inbound transactions across multiple channels with a high acumen towards product, process and support
Answer billing questions for customer utility or phone bills
Ability to handle a variety of customer calls, including irate customers
Proactively educate customers on products and current promotions
Identify customer needs and concerns while offering award winning solutions in order to create satisfied and repeat customers
Possess strong soft skills, multitasking and ability to problem solve are essential in this role
Must have a minimum of 1 year of call center experience
Minimum of 1 ½ years of steady work history
Superior verbal and written communication skills
Must have excellent listening and questioning skills
Strong keyboarding skills PC navigational skills(windows environment)
Excellent decision making skills with outstanding attention to details
Ability to type 30 wpm
Ability to work effectively in a team environment and individually, supporting coworkers and management
Must possess excellent interpersonal skills while building rapport with customers, coworkers and management
Willing to work overtime during peak seasons
Must have High School Diploma or GED