Customer Service Representative
Applicants can apply directly at hiredynamics.com or email resumes to SanAntonio@ hiredynamics.com
Starting Pay: $10
Location: San Antonio airport area
Hire Dynamics has partnered with one of America’s largest business process outsourcing, revenue cycle and receivables management companies in the United States. We are looking for individuals with a passion for delivering exceptional caring customer service support to its clients. We are looking for "Contract to Hire" full time employees and have a variety of shifts to work in San Antonio, TX. We offer paid training, a progressive pay and benefit package that beings after 8 hours of work.
Handle customer request via phone calls, chat sessions and emails with the highest degree of courtesy and professionalism to resolve caller issues with one call resolution. Offer alternative solutions where appropriate with the objective of owning the callers request to resolution.
* Handle incoming customer calls validating caller and processing request for optimal resolution on the first call.
* Attend training when offered to maintain knowledge of latest information in products, services offered and Client information.
* Maintain work queues, completing all task timely.
* Adhere to published work schedule at all times.
* Follow proper escalation procedures at customer’s request.
* Take actions deemed appropriate for Customer resolution and Client retention.
* Responding to customer request to resolve problems based on Client directions
* High School diploma or equivalent
* Ability to work independently and exercise initiative
* Excellent phone etiquette skills
* Ability to work in high pressure environment
* Demonstrated decision making and problem solving skills
* Ability to multi task with callers and systems
* Outstanding verbal and written communication skills
* Ability to communicate effectively over the telephone and convey a customer-centric attitude
* Strong attention to detail
* Flexible to work overtime
* Ability to problem solve
* Experience in web based applications
* Ability to type 25 WPM
Salary: $10.00 /hour
* Customer Service: 1 year