Customer Service Representative
Hire Dynamics is currently assisting a local client in their search to fill Customer Service job in Augusta, GA. This is a contract to hire opportunity. As a Customer Service Representative, you will be responsible for exceptional service while working in a fast paced environment. Apply now if you meet the qualifications listed below!
Customer Service Representatives (CSR’s) provide exceptional customer service to customers while working in a fast paced and professional environment, providing a consistent level of superior support using the phone/email/chat. Remain knowledgeable and up-to-date on the Client’s products and current on all new processes, procedures and tools.
ESSENTIAL FUNCTIONS/DUTIES AND RESPONSIBILITIES:
Take approximately 100-120 incoming calls per day (approx. 15 customers/hour)
Answer billing questions and collect and process payments for customer utility bills
Excellent listening skills and the ability to ask probing questions, understand customer concerns and overcome objections while remaining calm to offer solutions to their inquiries
Proactively educate our customers on products and services
Effectively communicate using consumer friendly and appropriate language
Strong "soft skills," multitasking and ability to problem solve are essential in this role
Must be able to meet call center metrics as outlined by the program/client including Quality Assurance, Attendance, Average Handle Time (AHT), Adherence and other key performance metrics
Must be flexible to work the assigned schedule with no time off granted for the first 90 days
Must meet stringent background, drug screen and employment verifications as outlined by the project
Superior verbal and written communication skills, including spelling and grammar
Required to type a minimum of 30 wpm and pass additional assessments
Required to conduct work using a computer/computer screen for at least 7 hours per day
Required to sit and/or stand for at least 7 hours per day
Ability to work effectively in a team environment while offering support to coworkers and management
Excellent decision making skills with outstanding attention to details
Established ability to remain calm and focused at all times
Ability to handle multiple inquires at one time without compromising service and integrity
Willing to work overtime during peak seasons
Must have open availability to work Monday - Friday 8:00 am - 8:00 pm
REQUIRED EDUCATION AND EXPERIENCE:
Minimum of 6 months of verifiable experience in a call center
Minimum of 1 year of customer service experience
Steady work history
Must have High School Diploma or similar
Starting pay while in training is $9.75 hour and increase to $10.25 hour after training with the potential to earn up to $12.75 hour while in production.
Click on Apply Now to be considered for this Customer Service job in Augusta, GA or you can visit our website www.hiredynamics.com to search for other opportunities that are currently available.