Job Description

ContractToHIre

JOB SUMMARY:

Customer Service Representatives (CSR’s) provide exceptional customer service to customers while working in a fast paced and professional environment, providing a consistent level of superior support using the phone/email/chat. Remain knowledgeable and up-to-date on the Client’s products and current on all new processes, procedures and tools.

 

ESSENTIAL FUNCTIONS/DUTIES AND RESPONSIBILITIES:

  • Take approximately 100-120 incoming calls per day (approx. 15 customers/hour)

  • Answer billing questions and collect and process payments for customer utility bills

  • Excellent listening skills and the ability to ask probing questions, understand customer concerns and overcome objections while remaining calm to offer solutions to their inquiries

  • Proactively educate our customers on products and services

  • Effectively communicate using consumer friendly and appropriate language

  • Strong "soft skills," multitasking and ability to problem solve are essential in this role

  • Must be able to meet call center metrics as outlined by the program/client including Quality Assurance, Attendance, Average Handle Time (AHT), Adherence and other key performance metrics

 

POSITION REQUIREMENTS:

  • Must be flexible to work the assigned schedule with no time off granted for the first 90 days

  • Must meet stringent background, drug screen and employment verifications as outlined by the project

  • Superior verbal and written communication skills, including spelling and grammar

  • Required to type a minimum of 30 wpm and pass additional assessments

  • Required to conduct work using a computer/computer screen for at least 7 hours per day

  • Required to sit and/or stand for at least 7 hours per day

  • Ability to work effectively in a team environment while offering support to coworkers and management

  • Excellent decision making skills with outstanding attention to details

  • Established ability to remain calm and focused at all times

  • Ability to handle multiple inquires at one time without compromising service and integrity

  • Willing to work Overtime during peak seasons

REQUIRED EDUCATION AND EXPERIENCE:

  • Minimum of 6 months of verifiable experience in a call center

  • Minimum of 1 year of customer service experience

  • Steady work history

  • Must have High School Diploma or similar

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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