Job Description


Hire Dynamics is currently assisting a local client in their search to fill a Customer Service Representative job in Alpharetta, GA. This is a contract opportunity. As a Customer Service representative you will be responsible for making outbound calls to medical facilities and inputting information of medical records. Apply Now if you meet the qualifications listed below!


Responsibilities for this Customer Service Representative job include:

  • Ability to maintain productivity objectives for required phone contacts and complete required administrative work (i.e. manual faxes, requests for mail labels for medical offices, documenting and returning voicemails/emails)

  • Ability to acknowledge and respect confidential information

  • Complete HIPAA; Fraud, Waste & Abuse; and Medicare training requirements

  • Ability to prioritize tasks based upon project objective goals for completion

  • Ability to work under stress and adapt to change

  • Must be flexible as schedule changes may occur due to call volume and/or staff size

  • Ability to multitask in a fast paced, timeline-driven environment to meet project commitments and goals

  • Exemplary communication skills with the ability to articulate information in a clear, concise manner to multiple levels of the organization, including clients

  • Strong computer proficiency, including Microsoft Office Platform

  • Excellent problem-solving skills with the ability to overcome provider or facility objections in order to successfully retrieve a chart

  • Strong organizational skills, including establishing priorities, process facilitation and project management/communication




  • Have a professional telephone voice

  • Have 1-3 years of Call Center experience

  • Use respectful language

  • Pay attention to detail

  • Have strong customer service skills

  • Organization skills

  • Ability to influence

  • Maximize CR by efficiently scheduling

  • Use logical and communication skills


The position is Monday-Friday 8AM-5PM.



Click on Apply Now to be considered for this Customer Service Representative job in Alpharetta, GA or you can visit our website to search for other opportunities that are currently available.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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