Customer Service Representative
Hire Dynamics is currently assisting a local client in their search to fill a Customer Service Representative job in Alpharetta, GA. This is a contract opportunity. As a Customer Service representative you will be responsible for making outbound calls to medical facilities and inputting information of medical records. Apply Now if you meet the qualifications listed below!
Responsibilities for this Customer Service Representative job include:
Ability to maintain productivity objectives for required phone contacts and complete required administrative work (i.e. manual faxes, requests for mail labels for medical offices, documenting and returning voicemails/emails)
Ability to acknowledge and respect confidential information
Complete HIPAA; Fraud, Waste & Abuse; and Medicare training requirements
Ability to prioritize tasks based upon project objective goals for completion
Ability to work under stress and adapt to change
Must be flexible as schedule changes may occur due to call volume and/or staff size
Ability to multitask in a fast paced, timeline-driven environment to meet project commitments and goals
Exemplary communication skills with the ability to articulate information in a clear, concise manner to multiple levels of the organization, including clients
Strong computer proficiency, including Microsoft Office Platform
Excellent problem-solving skills with the ability to overcome provider or facility objections in order to successfully retrieve a chart
Strong organizational skills, including establishing priorities, process facilitation and project management/communication
Have a professional telephone voice
Have 1-3 years of Call Center experience
Use respectful language
Pay attention to detail
Have strong customer service skills
Ability to influence
Maximize CR by efficiently scheduling
Use logical and communication skills
The position is Monday-Friday 8AM-5PM.
Click on Apply Now to be considered for this Customer Service Representative job in Alpharetta, GA or you can visit our website www.hiredynamics.com to search for other opportunities that are currently available.