Call Center Supervisor
Our customer in the Norcross area is currently seeking a Call Center Supervisor. Below are the requirements: If you can't work between 11AM - 8PM please do not apply to this position.
Call Center Supervisor 11AM - 8 PM
Work closely with C/S manager on input & tracking of Nat. Accts. Data changes
and updates. Supervises shift employees & Schedules;
Performs Call Evaluations; Employee Service Reporting;
Qtrly. Performance Evaluations; Perform employee alarm
statistics; Oversee process of new contracts through the database
Receives and resolves subscriber inquiries, generate
cancellation forms, assist in reducing attrition, capture
new, conversion and takeover leads, schedule repair
service, resolve billing questions and process credits,
lend limited technical support to customers on
operating their alarm control. Responds to alarm activity when necessary. 90%
Other duties as assigned. 10%
Saturday/Sunday rotation schedule
Continuous Improvement: seek, identify, implement
new & improved ways of doing the job, to serve our
customers better, create greater operating efficiencies
& add value to our company.
Customer service skills, ability to work under pressure
of time constraints and to prioritize client issues, high
volume inbound calls, multi-tasked, oral and written
communication skills, and PC experience is required.
Work effectively in a team support environment to achieve total subscriber satisfaction.
Regular and consistent attendance is an essential function of this position
Associate degree or higher or the comparable experience, or by selection based on potential
Minimum - 5 years of supervision experience, or selection based on potential
Able to push and pull file cabinet/desk drawers open and close.
Sits in a chair at a desk for approximately 6-7 hours daily.
Retrieve items/supplies on overhead shelves and
bend/stoop to reach files located in bottom file cabinets.
Must be able to use calculator, telephone, typewriter/keyboard and various office machines
on a daily basis and be able to write.
Communicate both in person and on the telephone, enter information on the computer and
read various instructions.
Job Status: On Call