Job Description

Temp

Hire Dynamics is currently assisting a local client in their search to fill a Bilingual Customer Service Associate job in Atlanta, GA.

 

Receives and processes loss assignments according to client instructions. - Conducts emergency call outs to contractors via three way calls with homeowners. - Achieves and maintains proficiency with all client and department instructions and updates. - Attains required call statistic performance according to center standards. - Maintains set quality standards ensuring assignments are properly made and documented. - Identify assignment errors and research appropriately. - Provides excellent customer service to all internal team members and external customers. - Processes emergency and/or catastrophic event assignments when they occur. - Maintains a working knowledge of all software applications/programs used to accomplish required department tasks. - Conduct customer satisfaction surveys. - Participates in special projects or perform duties in other areas as requested.

 

Skills: Demonstrated experience in customer service, administrative/clerical skills. - Experience in a customer service or call center setting preferred - Familiarity with home improvements/reconstruction contractors or projects helpful - Outstanding written and verbal communication skills including proper pronunciation, grammar and a consistently courteous and professional tone of voice at all times - Computer skills in a multi-screen/task environment and working knowledge of MS Office (i.e.: Outlook, Word, Excel) - Excellent attention to detail and organizational skills - Good time management abilities with ability to multi-task - Strong analytical and problem solving ability. - Excellent written, verbal and oral communication skills - Ability to work independently, with minimal supervision. - Good interpersonal skills and ability to build relationships. - Strong work ethic with willingness to work overtime during storm events. 

 

 

9am - 530pm Friday - Tuesday, B: Noon - 830pm Sunday - Thursday, C: 530pm - 2am Thursday - Monday

 

Click on Apply Now to be considered for this Bilingual Customer Service Associate job in Atlanta, GA or you can visit our website www.hiredynamics.com to search for other opportunities that are currently available.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Application Instructions

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